PALETTE CO., LTD. recognizes the social mission and responsibility involved in delivering services on this website and executing related business activities. We are committed to protecting individual rights and strictly complying with laws and regulations regarding personal information across our entire organization.

• We properly acquire and use personal information strictly within the scope necessary to conduct our business. Personal information is used solely for specified purposes and will not be used for any other purpose without prior consent. We implement procedures to ensure this policy is enforced.
• We do not provide personal information to third parties, except with the individual's consent or as permitted by law.
• We comply with all relevant laws, national guidelines, and regulations regarding the handling of personal information.
• We take measures to prevent the leakage, loss, or damage of personal information in our possession, and we will promptly implement corrective actions should any issues arise.
• We maintain a contact window to receive and handle complaints and inquiries concerning our handling of personal information and our personal information protection management system.
• We operate and continuously refine our personal information protection management system based on the JIS Q 15001 standard, adapting to technological advancements, evolving social requirements, and changes in our operating environment.

Handling of Personal Information

Personal Information Protection Manager: Saho Oshima (Contact details are the same as below)
We publicly disclose the handling of personal information managed by our company as follows.

1. Purposes of Use of Personal Information

We use personal information for the purposes listed below. If personal information is to be used for any other purpose, we will state the specific purpose and contact details at the time of collection. If we intend to use personal information beyond the scope of these stated purposes, we will notify the individual and obtain prior consent, except where the purpose of use is obvious from the context of collection.

Purposes of Use for Retained Personal Data

• Client Information: To deliver our services, handle administrative communications, provide follow-up support, and manage associated operations.
• Inquiry Information: To receive, review, and respond to opinions, inquiries, and requests regarding our products and services.
• Partner & Vendor Information: To handle transaction processing, administrative tasks, and related activities.
• Employee Information: To handle employment and personnel administration (workplace management, labor compliance, payroll, employee benefits, etc.).
• Recruitment Information: To conduct hiring activities (providing recruitment info, evaluating candidates, contacting applicants, etc.).
• Requester / Agent Information (for Disclosure Requests): To review and respond to formal requests for disclosure, correction, or deletion.

Purposes of Use for Other Personal Information

• Personal Information Handled under Contract: To execute outsourced services on behalf of clients.
• Information Obtained from Job Portals: To contact job seekers and evaluate applicants for employment.

2. Procedures for Requests of Disclosure, etc.

Upon request from the individual or their authorized representative regarding retained personal data (disclosure, modification, deletion, suspension of use, or suspension of third-party provision), we will handle the request in accordance with our prescribed procedures.

(1) Procedure

Please contact us by mail, telephone, or email. After verifying your request details, we will send you our official request form. Please fill out the form and return it by mail. We will verify your identity (or the authority of your legal representative) using our standard identity verification process. Please note that requesting the deletion or suspension of use of personal data may prevent us from continuing to provide products or services.

(2) Fees

We do not charge an administrative fee for handling requests. However, all postage, telephone, or communication expenses incurred during the request process shall be borne by the applicant.

(3) Contact Information

3. Complaints and Consultations

If you have any complaints or inquiries regarding our handling of retained personal data, please reach out to the Personal Information Inquiries Desk listed above.

4. Safety Management Measures

We take appropriate security and management measures to prevent the unauthorized disclosure, loss, or alteration of personal information.

[Measures Taken for the Security of Retained Personal Data]

• Establishment of Basic Policy: Formulated fundamental policies to ensure proper personal data protection.
• Rule Maintenance: Established internal rules regarding data handling and ensured awareness among employees.
• Organizational Security: Appointed data management officers and conducted periodic audits.
• Human Resources Security: Implemented regular staff training and required confidentiality non-disclosure agreements.
• Physical Security: Enforced access controls to facilities and protected workspaces against unauthorized entry.
• Technical Security: Deployed access restrictions, anti-virus software, and monitoring tools to protect systems.

5. Company Details